Question 1

How do I place an order?

Accepted Answer

Browse products, add items to your cart, and proceed to checkout. You can checkout as a guest or sign in for loyalty points and order tracking.

Question 2

Can I modify or cancel my order?

Accepted Answer

Orders can be modified or cancelled within 2 hours of placement by contacting info@oldmillcotton.com. Once dispatched, we cannot modify orders.

Question 3

How do I track my order?

Accepted Answer

A tracking link is sent to your email once dispatched. Logged-in users can also track orders under My Account → My Orders.

Question 4

What if I received the wrong item?

Accepted Answer

Contact us within 48 hours at info@oldmillcotton.com with your order number and a photo. We'll arrange a free replacement immediately.

Question 5

Can I order as a guest?

Accepted Answer

Yes! You can checkout without creating an account. We recommend signing up to earn loyalty points, save your address, and track orders easily.

Question 6

How long does delivery take in Bangladesh?

Accepted Answer

Dhaka: 1–3 business days. Nationwide: 3–7 business days. Same-day delivery available in Dhaka for orders before 12 PM BST.

Question 7

How long does US delivery take?

Accepted Answer

3–7 business days depending on your state. Express options (1–3 days) are available at checkout for an additional fee.

Question 8

What is the free shipping threshold?

Accepted Answer

Bangladesh: Free standard shipping on orders ৳1499+. United States: Free standard shipping on orders $49+.

Question 9

Do you ship internationally outside BD and US?

Accepted Answer

Currently we ship to Bangladesh and the United States only. International shipping to additional countries is coming soon.

Question 10

How are orders dispatched in Bangladesh?

Accepted Answer

We use Pathao, Paperfly, Redx, and Sundarban Courier for domestic deliveries across Bangladesh.

Question 11

What is the return window?

Accepted Answer

30 calendar days from the delivery date. Items must be unused, with original tags attached, and in original condition.

Question 12

How do I start a return?

Accepted Answer

Go to My Account → My Orders → Request Return. Or email info@oldmillcotton.com with your order number. We'll respond within 24 hours.

Question 13

Are return shipping costs covered?

Accepted Answer

We cover return shipping for defective or incorrect items. For change-of-mind returns, the customer covers the return shipping cost.

Question 14

How long does a refund take?

Accepted Answer

Once we receive and inspect the item, refunds are processed in 5–7 business days. Mobile wallet refunds (bKash/Nagad) typically take 2–3 days.

Question 15

Can I exchange an item instead of returning it?

Accepted Answer

We don't currently process direct exchanges. Return the item for a full refund and place a new order for the desired size or color.

Question 16

What payment methods are accepted in Bangladesh?

Accepted Answer

We accept bKash, Nagad, Rocket, Visa/Mastercard via SSLCommerz, and Cash on Delivery (COD) for all Bangladesh orders.

Question 17

What payment methods are accepted in the US?

Accepted Answer

We accept Visa, Mastercard, and American Express via Stripe, as well as PayPal for US orders.

Question 18

Is my payment information secure?

Accepted Answer

Yes. All transactions are encrypted with 256-bit SSL. We never store your card details — payments are processed via trusted gateways (SSLCommerz, Stripe, PayPal).

Question 19

Can I pay in installments (EMI)?

Accepted Answer

EMI is available on Visa and Mastercard for orders above ৳3,000 in Bangladesh. Options appear during checkout.

Question 20

What happens if my payment fails?

Accepted Answer

Your order won't be placed if payment fails. Please try again or use a different payment method. Contact us if the issue persists.

Question 21

What sizes do you offer?

Accepted Answer

We carry XS through XXXL. Our size chart: XS=34, S=36, M=38, L=40, XL=42, XXL=44, XXXL=46 (chest measurement in inches).

Question 22

Do your items run true to size?

Accepted Answer

Yes, all OMC items fit true to size unless specifically noted on the product page. When in doubt, size up for a more relaxed fit.

Question 23

How do I find the right size?

Accepted Answer

Each product page has a detailed size guide. Measure your chest, waist, and hip in inches, then match to our size chart.

Question 24

What if my size is out of stock?

Accepted Answer

Click 'Notify Me' on the product page to get an email alert when your size is restocked. Restocking typically takes 1–2 weeks.

Question 25

How do loyalty points work?

Accepted Answer

Earn 1 point per ৳1 spent. Points can be redeemed at checkout for up to 20% off your order value. Points never expire.

Question 26

What are the loyalty tiers?

Accepted Answer

Bronze (0–999 pts) → Silver (1,000–4,999) → Gold (5,000–14,999) → Platinum (15,000+). Higher tiers earn points at a multiplier up to 2×.

Question 27

How does the referral program work?

Accepted Answer

Share your unique referral code. Your friend gets ৳150 off their first order, and you earn ৳200 when they complete a purchase.

Question 28

How do I reset my password?

Accepted Answer

On the login page, click 'Forgot Password' and enter your email. A reset link will be sent to your inbox within a few minutes.

Question 29

Can I have multiple accounts?

Accepted Answer

One account per email address. Multiple accounts are not permitted as they can affect loyalty point integrity.

Frequently Asked Questions

📦 Orders

Frequently Asked Questions

📦 Orders